Shipping

Shipping & Delivery Policy


This Shipping & Delivery Policy applies to [Your Website Name] (the “Site”), operated by [Your Company Name] (“we,” “us,” or “our”). We specialize in women’s handbags and accessories. This policy outlines our order processing, shipping methods, delivery times, costs, and related terms for international orders.

1. Order Processing

– Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
– Order Verification: We may contact you to verify billing/shipping details to prevent fraud; delays may occur if verification is needed.
– Stock Confirmation: In the rare case of out‑of‑stock items, we will notify you promptly for replacement, refund, or order cancellation.

2. Shipping Destinations & Methods

We ship worldwide to most countries and regions via reliable international carriers.

– Standard International Shipping: Trackable air mail (e.g., ePacket, YunExpress, 4PX)
– Express Shipping: DHL, FedEx, UPS (faster, premium service)

3. Delivery Timeframes

Delivery times start after order dispatch and vary by destination:

– North America (US/Canada): 10–20 business days (standard); 5–7 business days (express)
– Europe: 10–18 business days (standard); 4–6 business days (express)
– Oceania (Australia/NZ): 12–22 business days (standard); 6–8 business days (express)
– Asia: 7–15 business days (standard); 3–5 business days (express)
– Rest of World: 15–30 business days (standard)

Note: Delays may occur during peak seasons, customs inspections, or logistics disruptions.

4. Shipping Costs

– Free Shipping: Available on orders over [XX USD/EUR] for standard shipping to most countries.
– Standard Shipping: Calculated at checkout based on weight, destination, and carrier rates.
– Express Shipping: Premium rates shown at checkout.
– Shipping fees are non‑refundable unless the order is lost, defective, or incorrectly shipped by us.

5. Order Tracking

– A tracking number will be emailed once your order ships.
– Track via our website or the carrier’s official site.
– Allow 2–3 business days for tracking updates to appear.

6. Customs, Duties & Taxes

– International orders may incur import duties, taxes, or fees imposed by the destination country.
– All customs charges are the customer’s responsibility to pay upon delivery.
– We declare items at their actual purchase value; we do not mark orders as “gifts” to avoid duties.

7. Address & Delivery Issues

– Ensure your shipping address is accurate; we are not liable for delays/losses due to incorrect addresses.
– If delivery fails or is refused, the customer is responsible for return shipping and any resulting fees.
– For missing or undelivered packages after the estimated timeframe, contact support for investigation.

8. Lost or Damaged Shipments

– Report lost/damaged items within 7 days of expected delivery with photos and tracking details.
– We will reship, refund, or issue store credit after carrier confirmation.