Returns + Exchanges

Returns & Refunds Policy

Thank you for shopping at [Your Website Name] (the “Site”). We specialize in women’s handbags and accessories. This Returns & Refunds Policy outlines the terms and conditions for returning or exchanging products purchased through our Site. By placing an order, you agree to the terms below.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

– Time Limit: Requests must be submitted within 14 calendar days of the delivery date.
– Condition: The item must be unused, unworn, and in the same condition as received. It must retain all original tags, packaging, dust bags, and protective film.
– Proof of Purchase: A valid order number or receipt is required.

Non-returnable items:

– Personalized or custom-made handbags.
– Items marked “Final Sale” or “Clearance.”
– Used, damaged, or altered products.

2. Return Process

1. Submit a Request: Contact our customer service at [Your Support Email] with your order number, photos of the item, and reason for return.
2. Approval: We will review your request and provide a return authorization (RA) number and return shipping instructions within 48 hours.
3. Ship the Item: Pack the item securely with all original packaging. Write the RA number clearly on the package.
4. Shipping Cost:
– Returns due to defective/wrong items: We cover the return shipping cost.
– Returns due to change of mind/customer error: The customer is responsible for return shipping fees.

3. Refunds

– Once we receive and inspect the returned item, we will notify you of approval.
– Approved refunds will be processed to your original payment method within 7-10 business days.
– Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

– Exchanges are subject to product availability.
– If the exchanged item has a different price, the price difference will be charged or refunded accordingly.
– The exchange process follows the same timeline as returns.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately with photos. We will arrange a replacement, full refund, or store credit at no cost to you.